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In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Currently we are looking for French speaking IT Analysts that will provide the application and system support for French employees of the Group. During typical working day the Analyst will be responsible for monitoring of end user infrastructure, solving incidents with the help of L2 Administrators and create an outstanding employee experience by being part of the IT support function. We are looking for candidates with all levels of experience - from Junior to Senior Specialists. 

IT Analyst with French

Project information:

• Industry: Technology 
• Type of project: End user IT Infrastructure Support 
• Location: Katowice, city center
• Working hours: 6-18h (shift work 8h) - from Monday to Friday + on call duty
• Remote work: currently 100% remote, post-covid plan: 50/50 remote/onsite work. 
• No business travels required unless you really want to
• Type of contract: permanent employment contract

Project scope: 

• Monitoring of IT infrastructure of a French speaking users
• Performing changes and tasks according to operating procedures
• Handling incidents according to agreed SLAs
• Preparing quality reports and metrics on one’s performance

Competence demands:     

• 0-3 years of experience in supporting users in IT technical matters 
• Knowledge of Windows or Unix/Linux operating systems
• Enthusiastic attitude with a ’can do’ approach
• Very good verbal & written French skills (B2+)
• Communicative verbal & written English skills (B1+)

We offer: 

• Stable long-term cooperation based on employment contract
• Competitive salary range
• Very rich benefits package: private family medical care, life insurance, extra bonuses (fitness, gym, cinema, etc.)
• Work in international environment and a great potential for personal development
• 1 month onboarding from experienced mentors 

Location:Katowice Katowice