For our client, a global and well-known SSC located in Kraków, we are looking for a Head of HR who will have a huge impact in development of HR strategy and will act as a Business Partner for Senior Stakeholders.

The person in this position will be responsible for supporting the management board and management staff in the area of personnel policy planning. Your responsibilities will include:

• Preparing development plans and training for employees (activities around L&D);
• Monitoring process improvement ideas submitted by company employees and implementing them;
• Monitoring, creating and implementing projects related to increasing employee satisfaction with the workplace (surveying their opinions on benefits, development programs, career paths, etc.);
• Coaching and supporting Managers in the area of HR policy, HR recruitment process and Talent Pool;
• Supporting local Team Leaders in planning new employment;
• Responsibility for the legal area in terms of the policy of employing foreigners, adapting the rules of remote work to generally applicable ones;
• Preparing reports and analysis in the field of HR;
• Co-creating and monitoring the HR budget;
• Resolving employee relations problems;
• Creating a development strategy for the Kraków unit in consultation with the GBS Managing Director and the Management Board at the headquarters;
• Management of internal and external stakeholders (e.g. contact with agencies);
• Conducting substantive discussions with local and global senior management;
• Managing a two-person team. Coordinating the work and developing a team of HR specialists, ensuring the proper course of processes related to hard and soft HR.

The ideal candidate should have:

• Min. 8 years of professional experience in a similar position (experience in SSC/BPO companies preferred);
• University degree in Human Resources or equivalent;
• Strong project and stakeholder management experience;
• Practical knowledge of labour law;
• Very good knowledge of HR tools and processes, experience with SAP HR is a plus;
• Knowledge of English at a level enabling free communication (reporting line to Polish and non-Polish leadership team);
• Good knowledge of MS Office programs;
• High communication skills.

Our client offers:

• Stable employment based on an employment contract;
• Work in an international company with an established market position;
• Opportunity to improve qualifications and further professional development;
• Hybrid work mode (3 days from the office, 2 days from home)Business equipment;
• Benefits package (inc. annual bonus, private medical care, Multisport Card).

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.