Specjalista ds. obsługi klienta z językiem niemieckim

Your responsibilities:

• Daily contact with the customer by telephone and mail


• Travel consultancy through system


• Assisting travelers during unexpected travel difficulties


• After-sales service of customer inquiries, e.g. cancellations, complaints


• Introducing process improvements.

Requirements:

• Experience in the customer service area


• Fluent knowledge of German (min. C1)


• English min. B2


• University degree (bachelor/master)


• Three-shift work: Weekdays: 6:00-14:00, 14:00-22:00, 22:00-06:00, Weekends: 9:00-17:00 or 10:00-18:00


• Two working weekends per month

What do we offer:

• Work in a successful well-organized international organization


• The possibility of using German on a daily basis


• Full-time employment contract


• Attractive benefits


• Professional trainings & development


• Working in modern and friendly environment


• 100% remote work model (office is in Warsaw)