Team Leader - Insurance Operations with French and English

Wrocław (hybrid model)

• Managing the insurance policy service area in French-speaking countries
• Supporting underwriters/corporate and affluent client advisors
• Managing a structure of 6-10 people
• Ensuring high-quality services and compliance with processes and procedures
• Interacting with unique clients and their representatives
• Initiating improvement actions
• Collaborating within internal structures – locally in Poland and internationally

• Experience in managing a team, gained in the financial industry or consulting or call centre/foreign customer service – insurance industry experience is a plus
• Managerial competencies
• Good French and English in both spoken and written form (minimum B2) – knowledge of Polish is not required
• High interpersonal and communication skills
• A collaborative approach and the ability to develop solutions and improvements
• Computer literacy, including Microsoft Outlook, Word, Excel, PowerPoint
• Analytical thinking skills, data processing, attention to detail
• Very good work organisation

• Interesting work in a dynamic and international, yet friendly and open environment
• Working with non-standard insurance for unique clients
• Opportunities for professional development
• Employment contract with a base salary and annual bonus
• Flexible working hours (starting work between 7 and 10 AM)
• Non-wage benefits, including VIP medical care (with dental services), lunch subsidies, cafeteria benefits, life insurance, legal advice and psychological support, massage chairs, well-being and integration initiatives.

Hays Poland sp. z o.o. is an employment agency registered in the register maintained by the Marshal of the Masovian Voivodeship under number 361 .